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PRIVACY POLICY

Additional Information on Data Protection

The only personal data to which South Europe Ground Services, S.L. (hereinafter, "South") will have access will be those that the interested party voluntarily provides. In the cases and with respect to the data in which the interested party is expressly indicated, if they do not provide them, we will not be able to offer them the services requested.

In compliance with current regulations (fundamentally, the General Regulation (EU) 2016/679 on the Protection of Personal Data and the European or national regulations that complement or develop it at any time), South has adopted the necessary technical and organisational measures to maintain the level of security required in relation to the personal data processed. It is also equipped with the necessary mechanisms at its disposal to prevent as far as possible unauthorised access, theft and illicit modifications and the loss of data.

I.- Who is responsible for the processing of your data?

The data controller South Europe Ground Services, S.L., with registered office in Madrid, Avenida de la Hispanidad, 6. You can contact South's Data Protection Office by email addressed to dpdsouth@southeu.com or by post addressed to "Oficina de Protección de Datos de South Europe Ground Services, S.L.", at Avenida de la Hispanidad 6 in Madrid, Spain.

SOUTH is an entity belonging to the IAG Group whose parent company is the Spanish entity International Consolidated Airlines Group, S.A.

II.- For what purpose and legitimacy do we process your data?

Management of contracted services. In order to be able to manage, process and send the information related to your request for handling services, the personal data that the interested party provides through the means provided will be processed. The legitimacy to carry out this processing will be your consent.
Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each data subject so that the server remembers certain information that will later only be read by the server that implemented it. For more information on the use of cookies, visit the "Cookies Policy" section of the South website you are browsing.

III.- When will we send you commercial communications?

When we collect data directly from you, we may ask you whether or not you would like to receive marketing communications from us. In the case of South, these commercial communications may be about our products and services, our recent activity or news in our sector that we believe may be of interest to you.

Where our intention in this regard is not based on the consent you have previously given us, but on our legitimate business and business interest, we will inform you in advance in a clear manner and give you the option to object to receiving such communications.

IV.- How can the type of commercial communications to be received and the way they are received change?

If you decide that you no longer want to receive marketing communications, you can change your mind at any time. You can object to the sending of this type of commercial communications by sending an email to this effect from the email address where you are directly receiving our communications to the address dpdsouth@southeu.com, indicating in the title or in the text of the email "UNSUBSCRIBE COMMERCIAL COMMUNICATIONS".

We try to process requests to stop receiving commercial communications as soon as possible within a maximum period of 30 days from the time we receive them.

Please also note that if you tell us that you no longer wish to receive marketing communications, you will continue to receive operational communications related to products and services that you have already contracted, such as to receive previously requested quotes for services, or to continue receiving communications regarding services that you have already entrusted to us.

V.- How long will we keep your data?

We will process your personal data for as long as they are necessary for the purpose for which they were collected and as long as they are not requested to be deleted by the interested party and should not be deleted because they are necessary for compliance with a legal obligation or for the formulation, exercise and defence of claims.

If the interested party revokes their consent or exercises the right of deletion, their personal data will be kept blocked at the disposal of Courts, Tribunals and competent Authorities, during the legally established limitation periods to meet the possible responsibilities arising from the processing of the same.

In the event that users have previously consented, we may send their personal data to other companies of the IAG Group for the use of their data in the development of commercial actions. In particular, your data will be transferred to the following companies:

Public Bodies, Judges and Courts and, in general, competent Authorities, when South has the legal obligation to provide them.
South relies on the cooperation of certain third-party service providers who have access to your personal data and who process the aforementioned data in the name and on behalf of South as a result of their provision of services.

South follows strict criteria for the selection of service providers in order to comply with its data protection obligations and undertakes to enter into the corresponding data processing contract with them by which it will impose on them, among others, the following obligations: to implement appropriate technical and organisational measures; to process personal data for the agreed purposes and in accordance only with South's documented instructions; and delete or return the data to South once the provision of the services ends.

VII.- What are your rights when you provide us with your data?

The interested party may exercise, if they wish, the rights of access, rectification and deletion of data, as well as request that the processing of their personal data be limited, oppose it, request the portability of their data, as well as not be subject to automated individual decisions through the following means:

By email addressed to dpdsouth@southeu.com; or

By post addressed to "South Europe Ground Services, S.L.", at Avenida de la Hispanidad 6 in Madrid, Spain.

In these cases, in order to attend to your request, you must provide us with the information and documentation indicated below:

Full name of the applicant.

Identity document.

Contact details (at least email).

Data that is the subject of your request.

Any data that helps us locate the data that is the subject of your request A photocopy of your identity document, so that we can verify your identity.

If you're applying on behalf of someone else, you'll need to provide an authorisation signed by that person along with their ID.

If you're applying on behalf of someone else, you'll need to provide an authorisation signed by that person along with their ID.

VIII.- Before which authority can you exercise your claims?

In any case, interested parties may file a complaint with the Spanish Data Protection Agency, especially when they have not obtained satisfaction in the exercise of their rights, through the www.aepd.es website. .